Legal notice

Legal Notice – The Tool Tuckshop

1. General Information

This Legal Notice governs the use of the website www.thetooltuckshop.rs, operated by SERAFIN IMPORTS DOO (hereinafter "The Tool Tuckshop"). By accessing or using this website, you agree to comply with this notice, in addition to our [Terms of Service]({{% 'terms-of-service' | url %}}), [Privacy Policy]({{% 'privacy-policy' | url %}}), [Return and Refund Policy]({{% 'refund-policy' | url %}}), and [Shipping Policy]({{% 'shipping-policy' | url %}}). This notice is provided in accordance with the Consumer Protection Law (“Official Gazette of RS,” No. 88/2021) and the Electronic Commerce Law (“Official Gazette of RS,” No. 41/2009).

2. Company Information

Name: SERAFIN IMPORTS DOO
Address: Darvinova 8, Voždovac-Belgrade 11010, Serbia
Email: operations@thetooltuckshop.rs
Phone: +381 65 9268 049
Tax ID: 114112206
Company ID: 21972894

3. Website Content and Liability

Accuracy of Information: The Tool Tuckshop strives to ensure that all information on www.thetooltuckshop.rs, including product descriptions, prices, and availability, is accurate and up-to-date. However, we do not guarantee the completeness or accuracy of this information and reserve the right to correct errors or update content without prior notice. Users are responsible for verifying product details before purchasing.
No Warranty: The content on this website is provided “as is” without warranties of any kind, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose. The Tool Tuckshop is not liable for any damages arising from the use of or reliance on website content.
Third-Party Links: Our website may contain links to third-party websites for convenience. The Tool Tuckshop is not responsible for the content, accuracy, or practices of these external sites, and accessing them is at your own risk.

4. Intellectual Property

All content on www.thetooltuckshop.rs, including text, images, logos, designs, and trademarks (e.g., Fixtec branding, The Tool Tuckshop logo), is the property of SERAFIN IMPORTS DOO or its licensors and is protected by Serbian and international intellectual property laws. Unauthorized use, reproduction, or distribution of this content is strictly prohibited without prior written consent from The Tool Tuckshop.

5. Website Usage

Permitted Use: You may use www.thetooltuckshop.rs for lawful purposes, such as browsing products, placing orders, or contacting us. Unauthorized activities, including but not limited to data scraping, hacking, or distributing malicious software, are strictly prohibited.
User Responsibility: Users are responsible for ensuring their use of the website complies with applicable laws and does not infringe on the rights of others. The Tool Tuckshop reserves the right to suspend or terminate access to the website for any user violating these terms.

6. Limitation of Liability

The Tool Tuckshop, its affiliates, employees, or agents shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

Inaccuracies or errors in website content,
Interruptions or unavailability of the website,
Unauthorized access to or use of our servers,
Losses resulting from reliance on website information, or
Any other use of www.thetooltuckshop.rs.
This limitation applies to the fullest extent permitted by Serbian law, including the Consumer Protection Law and Electronic Commerce Law.

7. Consumer Rights

This Legal Notice does not affect your statutory rights as a consumer under the Consumer Protection Law. For details on returns, refunds, complaints, or withdrawals, refer to our [Return and Refund Policy]({{% 'refund-policy' | url %}}) and [Terms of Service]({{% 'terms-of-service' | url %}}). All withdrawal requests, complaints, or inquiries must be submitted via email to operations@thetooltuckshop.rs, as no forms are available on the website.

8. Dispute Resolution

Any disputes arising from the use of this website will be handled in accordance with our [Terms of Service]({{% 'terms-of-service' | url %}}) and the Consumer Protection Law. Complaints can be submitted to operations@thetooltuckshop.rs or in person at Darvinova 8, Voždovac-Belgrade 11010, Serbia. We respond within 8 days of receipt (Article 60).
For unresolved disputes, you may contact the National Consumer Organization of Serbia or the competent court in Belgrade. For online purchases, the EU Online Dispute Resolution (ODR) platform is available (EU Regulation 524/2013).

9. Changes to the Legal Notice

The Tool Tuckshop reserves the right to update this Legal Notice to reflect changes in legal requirements or business practices. Users will be notified of significant changes via the website or email. Continued use of the website after changes implies acceptance of the updated terms.